Our return policy permits a three-day window, applicable only to non-perishable items, from the date of item receipt for requesting a return. To be eligible, the item must be in its original packaging, unused, and accompanied by a receipt or proof of purchase. To initiate a return, please contact us at [email protected]
Upon acceptance of your return request, we will provide detailed instructions via email for the return process, which may include pick-up, exchange, refund, or store credit for the item. Please note that returns not requested in advance will not be accepted. If you have any further queries regarding our return policy, do not hesitate to contact us at [email protected]
Damages and Issues
Upon receiving your order, we kindly request that you conduct a thorough inspection of the products. If you identify any defects or damages, or if an incorrect item has been delivered, please do not hesitate to get in touch with us promptly. Your timely communication will enable us to effectively resolve the issue.
Exceptions / Non-Returnable Items
Some items are not eligible for returns, including some goods (like engine oil, break oil), custom-made or personalized products. Additionally, we are unable to accept returns for hazardous materials, flammable liquids, or gases. If you have questions about the return eligibility of specific items, please contact us for further assistance.
Unfortunately, both sale items and gift cards are non-returnable.
Exchanges
The most effective manner to obtain the item you desire is by exchanging the current one. Once the return is approved, proceed with a separate purchase for the new item.
Refunds
Upon receiving and examining your return, we will inform you about the approval of your refund. If the return is approved, the refund will be issued using the initial payment method. Kindly be aware that the duration for your bank or credit card company to finalize the refund process should be taken into account.
Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, Roadsride.com may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;
Download issues: You have problems that prevent you from downloading the product. Roadsride.com recommends that you contact the support team for your browser provider, as Roadsride.com ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;
Irreparable defects with the software: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews, demo links, product samples, screenshots) of each type of product offered before making a purchase.